About Heidi
Heidi is on a mission to deliver high-quality care by leveraging innovative solutions and technologies.
We strive to create a future where every clinician has the opportunity to practice with AI systems that free them from administrative burdens, enabling them to focus on improving patient outcomes.
Our diverse team of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors work together to drive innovation and growth in healthcare.
In just 12 months, we supported 20 million patient consults, and now power over 1 million consults every week. We're committed to expanding our global reach, starting with key markets like the US, Canada, UK, and Europe.
Role Description
We're looking for a Senior DevOps Engineer to lead our infrastructure excellence efforts and help us scale reliably and securely across borders.
As a Senior DevOps Engineer at Heidi, you'll play a critical role in shaping and implementing our DevOps practices while being hands-on in building reliable, scalable, and secure systems.
You'll work closely with our engineering, AI, product, and compliance teams to enable rapid innovation without compromising stability or security.
This is a great opportunity for someone who's excited to help build healthtech infrastructure from the ground up in a hyper-growth, mission-driven environment.
* Design and implement a scalable, secure, and highly available cloud infrastructure.
* Own and evolve our CI/CD pipelines to support rapid and safe deployment across environments.
* Collaborate with AI, backend, and frontend teams to ensure end-to-end system reliability.
* Introduce and manage observability platforms for performance, alerting, and logging.
* Champion infrastructure-as-code practices with tools like Terraform and Ansible.
* Solve complex challenges around service uptime, latency, and cost optimization.
* Drive decisions on tooling, architecture, and DevOps culture.
* Build compliance-ready infrastructure aligned with security and privacy standards like ISO 27001, SOC 2, and HIPAA.
* Remain hands-on, actively contributing to the codebase and infrastructure.
Required Skills and Qualifications
* Proven track record building and scaling production systems in cloud environments.
* Experience implementing DevSecOps practices and integrating security into the SDLC.
* Deep knowledge of infrastructure automation, CI/CD tooling, containerization, and orchestration (Docker, Kubernetes).
* Experience with application and dependency security tooling like GitHub Advanced Security, Snyk, Trivy, or similar.
* Expertise in monitoring and alerting tools (e.g., Prometheus, Grafana, ELK, Datadog).
* Experience with secrets management, service mesh, and distributed systems.
* Strong knowledge of security best practices and compliance requirements in healthcare.
* Comfort with scripting languages such as Python or Bash.
* Bonus: Experience in healthtech, startups, or regulated industries.
* Bonus: experience with AWS
What We Believe In
* We believe in creating unconventional solutions to difficult problems and building them fast.
* Our goal is to improve patient care across the world.
* We design user experiences for joy and ship them quickly.
* Our decision-making process prioritizes truth over rank.
* We provide resources for people to succeed and give them the freedom to do their best work.
Why You'll Flourish Working With Us?
* Flexible work arrangements with a hybrid environment.
* Additional paid days off for your birthday and wellness.
* Discounted corporate gym memberships.
* A generous personal development budget of $500 per annum.
* The opportunity to learn from experienced engineers and creatives.
* Shares (equity) in the company, if we achieve success.
* The chance to make a global impact in healthcare.
* The possibility of accelerating your startup career.
How to Get Started
Join us in reimagining primary care and changing the face of healthcare in Australia and beyond.