The Intake & Assessment Officer plays a crucial role in managing referrals and conducting phone assessments for clients with mental health challenges. This involves strong organizational skills and a compassionate approach to care.
Key Responsibilities
* Managing referrals from various sources including hospitals medical practitioners general practitioners government agencies non-government organisations other referral sources
* Conducting telephone assessments interviews reviews planning treatment goals risk management strategies case notes maintenance progress tracking documentation attending regular review meetings sharing information with service providers reporting on client outcomes ensuring confidentiality is maintained at all times respecting cultural differences religious beliefs ethical considerations when dealing with diverse groups maintaining accurate records summarising collating providing feedback monitoring reviewing analysing assessing recommending upgrading refining modifying adjusting solutions according tot he needs requests input provided by stakeholders supervisors managers directors executives external partners community members governments departments businesses NGOs etc