At Holstep Health, we have a vacancy for a receptionist to join our growing team. This role is ideal for individuals who enjoy interacting with clients and providing exceptional customer service.
Job Description:
The Receptionist will be the first point of contact for the community when arriving at our facility. They will engage with clients, contractors, visitors, students, and employees in an expedient and professional manner.
Key Responsibilities:
* Operate the main reception telephone system including incoming and outgoing calls in a prompt, courteous and professional manner as well as taking accurate messages when required.
* Screen clients for appropriate referrals both internal, external and eligibility requirements.
* Register new clients and update existing client demographics.
* Communicate accurate messages and information to relevant staff.
* Ensure checklist tasks are completed and signed off daily.
* Process and balance client service fees.
* Manage appointments, including reminders and waitlists.
* Ensure front of house reception desk and waiting area is kept tidy and at a professional standard.
* Meet and greet all incoming visitors, ensuring visitors are registered and provided with the appropriate passes/access.
* Provide administrative support to applicable program areas, including but not limited to filing, photocopying, printing, mail merges, correspondence, scanning, creating spreadsheets etc.
* Ensure all hard copy and soft copy correspondence is distributed accordingly.
* Order/stock management of site stationery, paper supplies, kitchen supplies, Myki cards, voucher/gift cards, Cab Charge and receipt books.
* Ensure reception manual is up to date and processes followed accordingly.
* Coordinate the processing of petty cash requests and undertake regular account reconciliations.
* Opening and closing of sites.
* Ordering and maintaining needle syringe program equipment and stock.
* Ensure services are delivered in an equitable and inclusive manner to diverse communities, including awareness of cultural sensitivities.
* Ensure client confidentiality is respected and upheld at all times.
Required Skills and Qualifications:
* Experience in reception work, preferable in the health industry.
* Knowledge of Microsoft applications.
Benefits:
As a valued member of our team, you will have the opportunity to work with a diverse range of clients and stakeholders, while developing your skills and knowledge in administration, communication, and customer service.
Other Information:
Holstep Health is committed to celebrating diversity and inclusion. We encourage all individuals to apply and bring their unique perspectives to our team.