Come transform the future with us!
We're seeking a strong operational leader to oversee our Salisbury delivery station, with the opportunity to influence strategy and support significant growth ahead.
About Dragonfly:
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
About the Role:
As the Station Manager, you will be key in optimising operations and driving team performance. Working closely with the Regional Operations Manager, you will be responsible for setting and achieving operational goals that ensure productivity, efficiency, and service excellence. Your leadership will guide your team to meet and exceed KPIs, budgets, and SLAs while fostering a positive, high-performing culture. You will work closely with Independent Delivery Partners, ensuring the strict adherence to processes to meet delivery requirements and exceed service objectives.
This role offers the opportunity to manage daily station operations, implement effective strategies, and directly impact the business's growth and success. Your days will be dynamic, requiring a balance of leadership, operational oversight, recruitment, safety management, and a constant focus on improving employee and customer experiences. You will maintain a safe, productive, and high-performing work environment while driving continuous improvement in station operations.
Key Responsibilities:
* Collaborate with the Regional Operations Manager to set clear operational goals, monitor performance against KPIs, budgets and forecasts, and report on progress using data-driven insights.
* Lead the planning and implementation of Station operations, ensuring alignment with productivity, cost efficiency and service excellence targets.
* Plan and prepare for high-volume events and peak periods, including demand forecasting, labour and resource planning, and contingency planning to maintain operational continuity.
* Direct and delegate routes and work closely with Delivery Contractors and their teams to ensure efficient, safe and compliant operations that meet customer and productivity KPIs.
* Drive continuous improvement initiatives by identifying inefficiencies, analysing root causes, and implementing sustainable operational solutions.
* Identify operational risks and proactively manage disruptions, implementing mitigation and contingency plans to minimise impact on safety, service and performance.
* Develop and maintain strong working relationships with internal and external stakeholders to support effective communication and operational alignment.
* Uphold and promote a safe and secure working environment, ensuring compliance with WHS requirements, policies and procedures.
* Ensure timesheets and payroll information are accurately approved and submitted on time.
* Provide clear direction, coaching and accountability to the team, fostering a positive employee experience aligned to Dragonfly's vision, values and customer service standards.
Required Qualifications and Experience:
* 3-5 years' experience at a managerial level in a fast-paced environment in the transport/logistics industry.
* A Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred, but not essential.
* Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence.
* Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.
* Ability to effectively prioritise workflow to ensure deadlines are met, adapting to shifting priorities and supporting the implementation of continuous improvement.
* Strong interpersonal skills, including leadership, conflict resolution and team building abilities.
* Demonstrates a positive and professional attitude with a hands-on, team-oriented work style.
Why Join Dragonfly Shipping:
* Competitive remuneration package based on experience.
* Dynamic team-oriented, supportive environment.
* Growth and development opportunities in both Australia and Canada.
* Opportunity to make an impact and be a part of a rapidly growing Company.
Sending packages should be simple.Dragonfly stands for a different way of doing e-commerce delivery in Australia.Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Welcome to Dragonfly.