Looking for a customer service role that’s actually enjoyable? Then ditch the call centre! Join a small, collaborative team where your work really matters. Why Tradelink? At Tradelink, we’re more than just plumbing supplies. With 200 branches and over 1,300 team members across Australia, we’re a leader in our field—and proud of it. We back our people with career growth, hands on learning, and a genuine profit-share scheme that rewards your effort. The Role: We’re on the hunt for a motivated Customer Experience Team Member to cover a 12-month maternity leave contract. You’ll be the friendly voice and helpful hand behind our online orders—whether it’s a payment issue, a website glitch, or a customer needing a bit of guidance, you’ll be there to make it right—and make it easy. Day-to-day, you’ll be: • Answering customer queries via phone and email with patience and care. • Troubleshooting website issues, order problems, and login dramas. • Working with IT, logistics, and sales to find fast, effective solutions. • Logging all customer interactions and keeping accurate notes in our CRM system. • Staying up to date on promotions and product updates so you’re always in the know. What You’ll Bring: • Experience in customer service or admin—bonus points for online retail. • Top-notch verbal and written communication skills—friendly, clear, and professional. • Tech confidence - you pick up systems quickly and not afraid to troubleshoot. • Calm under pressure, organised and solutions focused. • Detail-oriented and driven to make things better. Why You’ll Love It Here: • Fixed-term 12-month contract with real variety in your day • Work with a supportive, tight-knit team - no scripts or call queues. • Banyo location with free parking – easy commute, great work culture • A chance to truly support customers, not just handle calls Sound like your kind of role? If you’re ready to join a company that values customer care and gives you room to grow, hit Apply Now and make your mark as our next Customer Experience Team Member