Job Overview:
* To guarantee excellent customer satisfaction, we seek a diligent professional to manage and resolve various customer queries via calls and orders.
* The ideal candidate will possess the ability to track orders accurately, providing customers with reliable information in a timely manner.
* This role demands proficiency in MS Office tools for efficient processing of customer requests, as well as strong communication skills to effectively interact with customers.
Key Qualifications:
* At least 2 years of experience in a customer-facing environment is essential.
* A working knowledge of Mandarin is highly beneficial for this role.
* Applicants must hold a valid work visa for Australia.
Key Responsibilities:
* Manage inbound and outbound calls to address customer concerns efficiently.
* Assist with order tracking and ensure accurate information dissemination to customers.
* Utilize MS Office skills to process customer requests with ease.
* Develop and maintain effective communication skills to build rapport with customers.