Customer Service and Operations Assistant Role
We are seeking a highly skilled Customer Service and Operations Assistant to join our team. In this role, you will be responsible for managing customer repairs and servicing, liaising with service agents and suppliers, and providing outstanding customer service.
Key Responsibilities:
* Manage customer repairs and servicing
* Liaise with service agents and suppliers
* Provide exceptional customer service
* Assist with administration duties including processing invoices, claims, and reconciliations
* Run weekly reports for repairs/service jobs
* Advise customers of stock arrival and organise delivery
Requirements:
* Experience in customer-focused retail environment
* Ability to work in high-volume administration role
* Capacity to juggle multiple tasks with flexibility and 'can-do' attitude
* Strong communication and interpersonal skills
* Ability to think on your feet and manage own workflow
* Friendly, outgoing, approachable, and able to work well as a team member
Benefits:
* Generous staff structure and excellent commission opportunities
* Career progression with wide support network for professional development
* Environment where good performance is recognised and rewarded
* Flexible and positive work environment
This role offers the opportunity to work in a dynamic and supportive team environment. If you are passionate about delivering exceptional customer service and have the required skills and qualifications, we encourage you to apply.