Student Support Officer
Stamford College is a CRICOS-approved RTO providing vocational education and practical training to international students. We focus on student support and compliance.
About the Role
We are looking for a Student Support Officer to support international students and monitor their attendance, progress, and wellbeing.
This role is a student support, so attention to detail is significant.
Key Responsibilities
* Support students with enquiries and general assistance
* Monitor attendance and course progress
* Identify at-risk students and provide support
* Send warning letters and follow up with students
* Assist with student requests (deferral, suspension, transfers)
* Maintain accurate student records in the system
* Work closely with trainers and admin team
Requirements
* Experience in student services or admin (RTO/CRICOS preferred)
* Experience with international students or education sector is highly regarded
* Valuable communication and problem-solving skills
* Strong attention to detail
* Ability to manage multiple tasks
* Basic computer skills (Excel, email, systems)
What We Offer
* Friendly team environment
* Training provided
* Chance to grow in education sector
Work Location: Hybrid remote in Docklands VIC 3008
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