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Location: Guildford PDC, WA, AU
As the Part Sales Coordinator, under the guidance of the Part Sales Supervisor, you'll spearhead the delivery of top-notch service to our valued WesTrac Customers, ensuring an unparalleled experience.
In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.
Roster : Monday-Friday 8-hour days (Full Time Permanent)
Location : Parts Distribution Centre, South Guildford WA
What you’ll do:
* Deliver exceptional service to WesTrac customers, ensuring a superior experience
* Identify and locate machine parts efficiently, providing cost-effective solutions
* Ensure swift delivery of parts to meet customer needs
* Handle customer inquiries and parts orders promptly and accurately
* Maintain meticulous attention to detail in processing orders
* Collaborate with the Part Sales Supervisor to achieve team goals
* Engage in both customer-facing and phone-based interactions to support sales activities
Skills and Experience:
* Proven expertise in customer service within sales or service realms, showcasing adeptness in influencing and negotiating positively
* Exceptional conflict resolution skills and a proven track record in navigating challenging scenarios
* Preferable background in automotive or mining industries
* A solution-oriented mindset, demonstrating proactive problem-solving abilities
* Flexibility to embrace a rotating roster and overtime as needed
* Proficiency in computer skills, encompassing MS Office proficiency, inventory management, and warehouse systems
Our Benefits inclusive of but not limited to:
* Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
* Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
* Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at WesTrac Cat by 2x
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