As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
About the Team
The Store Manager will be the ultimate Pandora ambassador. As the Store Manager, you will fully immerse yourself in our brand, culture and product while taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers and Retail Assistants.
Responsibilities
* Dare to develop a store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
* Establish a high‑performance selling environment that creates moments and exceeds shopper expectations, delivering unforgettable experiences every time.
* Embrace the opportunities and soar beyond commercial targets and KPI expectations, setting new records and achieving remarkable success.
* Dream to build, coach and inspire a team of talented Pandorians, fostering a sense of accountability for both yours and the overall store performance by providing real‑time feedback and guidance to empower your team in achieving their KPI goals.
* In partnership with the Divisional Sales Manager and Human Resource identify and resolve any potential performance issues and policy violations.
* Utilise your brilliance across your divisions of responsibility (talent, brand, operations and fan experience), guaranteeing the timely implementation of visual merchandising directives, efficient operational processes and continuous talent growth and development.
Qualifications
* You can demonstrate you’re a results‑oriented leader with at least 3‑5 years of experience as a Store Manager in a high‑performance selling environment.
* You have developed a sense of care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organisation.
* Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and deliver positive results.
* You're a talent magnet, skilled in recruiting, retaining and developing exceptional teams. Succession planning and internal mobility are part of your skill set.
* Knowledge of Microsoft Office 365 Suite, POS systems and applicant tracking systems is where you shine.
Benefits
* 60% off staff discount
* A day off on your birthday
* Opportunities for development
* Subsided health insurance
* Retail bonus scheme
* Employee assistance programme
* Very generous jewellery allowance
* 2 × wellness days to take some time just for you!
Job Details
* Seniority level: Not applicable
* Employment type: Full‑time
* Job function: Sales, general business and customer service
* Industries: Retail luxury goods and jewellery
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