Service Operations Specialist Job Summary
This role supports the Subaru Dealer network with initiatives that deliver commercial improvement in Aftersales operations.
As a Service Operations Specialist, you will monitor and analyse dealer service business performance using metrics to identify key performance improvement opportunities.
You will implement national Aftersales improvement programs using project management principles, work directly with retailers to develop action plans to address opportunities.
Additionally, you will conduct virtual and on-site visits and training with dealer Aftersales teams, and maintain dealer compliance with minimum service standards/company policies.
Key Responsibilities:
* Monitor and analyse dealer service business performance using metrics to identify key performance improvement opportunities.
* Implement national Aftersales improvement programs using project management principles.
* Work directly with retailers to develop action plans to address opportunities.
* Conduct virtual and on-site visits and training with dealer Aftersales teams.
* Maintain dealer compliance with minimum service standards/company policies.
Required Skills and Qualifications:
* Ability to build relationships and influence others.
* Extensive customer service experience.
* Exposure to dealership environment is desirable but not essential.
* Previous experience in a similar role.
* Excellent communication skills.
* Proficiency with MS Office suite of tools.
* Full NSW drivers licence.
* Relevant Tertiary qualifications in business or automotive industry.
* Excellent management and organisational skills.
* Decision making and executional skills.
Benefits:
* Flexible work policy to achieve a genuine work-life balance.
* Additional days off including paid Family Leave and Volunteer Leave.
We also offer an employee benefits program with perks like company car rental, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, Death and TPD insurance, and wellbeing program.