If you're the kind of person who thrives on getting things done, loves keeping customers happy, and brings energy to everything you touch, this could be your next move!
We're looking for a proactive Internal Sales Coordinator to be the heartbeat of our sales operations—supporting our valued trade customers, processing orders with speed and accuracy, and keeping everything running like clockwork.
Overview
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
The Opportunity
As part of our internal sales team, and located at our corporate Head Office in Gepps Cross, you will provide an exceptional level of customer engagement and service, process orders and collaborate with our external sales team!
Responsibilities
* Enter and process orders from inbound customers (telephone and email)
* Providing outstanding customer service to our Trade customers
* Liaise with various internal departments such as estimating, manufacturing, and logistics teams, as well as field trade sales team members
* Undertaking administrative duties to assist the internal and external sales team
* Strict adherence to our critical safety rules and contributing to a safe working environment
Qualifications
* Strong organisational skills with the ability to multitask
* Passionate about creating brand loyalty and customer relationships
* Confident communicator
* An eye for detail and exceptionally accurate data entry skills
* The ability to work under pressure with competing priorities and deadlines
* High level of professional drive and motivation
* Prior experience in phone or face-to-face customer service and/or sales
* A fantastic team player that enjoys collaboration
* Experience gained within building products/materials will be an advantage
Benefits
* Holistic Wellness & Mental Health Support
* 24/7 EAP to team members & family
* Flexible Working Arrangements
* Team Member Discounts
* Professional Development & Career Growth
* Competitive Remuneration
* Positive Workplace Culture & Inclusion
At Stratco, Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'.
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