Customer care team member (melbourne)

Generous discounts across all Brandbank Group brands.

• Generous discounts across all our Brands!
• Opportunity to work for a uniquely Australian Retail Group with a global vision.
• Clear career pathway towards future leadership roles.
• Supportive team culture and environment.
• Employee Referral Program – be rewarded for referring great new people to our team.
• Learning and development including industry-leading training programs.

• Identify and secure sales opportunities in a digital retail environment.
• Deliver above‐and‐beyond customer service experience consistent with brand service standards.
• Build customer relationships through preparation, attention to detail, and efficient customer contact time, including follow‐up.
• Maintain a high customer satisfaction score through providing a best‐in‐class customer service experience.

• A natural people's person; you can quickly build rapport and achieve department sales goals.
• Retail experience will be essential to your success in this role.
• An enthusiastic self‐starter driven to succeed and meet sales targets.
• Excellent time management and problem‐solving skills.
• Exceptional verbal and written communication skills.
• A positive and professional attitude with exceptional attention to detail.
• Customer‐centric and striving to provide the best possible customer experience in any situation.
• Team player; we strongly believe we are better together.
• Must be available and adaptable to work during the week, including morning, afternoon, and weekend shifts.
• In office in our St Kilda Road offices for the majority of weekday shifts.

Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K, and Fine-Day.