Housekeeping Supervisor
A key role in shaping the guest experience!
As a Housekeeping Supervisor, you will play a vital part in ensuring our guests enjoy immaculately clean and welcoming spaces. Your leadership skills and attention to detail will be essential in driving a positive team culture built on care, connection, and pride in every detail.
About the Role:
This is a hands-on leadership position perfect for someone who thrives in a collaborative, fast-paced environment and is excited by the opportunity to help launch a new hotel. You will support daily operations, coach and mentor team members, and contribute to a seamless guest service experience.
Key Responsibilities:
* Support the daily housekeeping operation to ensure rooms and public areas are consistently clean, safe, and on-brand.
* Lead by example, performing inspections, assigning tasks, and coaching the team to meet both quality and productivity targets.
* Respond to guest feedback and requests with empathy, professionalism, and a genuine care for people.
* Support pre-opening activities, including OS&E setup, training, systems implementation, and onboarding of new team members.
* Contribute to a positive, inclusive culture where every team member feels valued and empowered.
* Partner across departments—especially with Front Office, Engineering, and Talk Shop—to ensure seamless guest service.
* Monitor supplies, manage stock levels, and help control costs in line with budget and sustainability practices.
* Drive wellbeing and safety culture, ensuring all team members are trained and WHS compliant.
You Will Bring To The Role:
We're looking for someone with experience in a similar role, along with a calm, proactive, and supportive leadership style. You take real pride in well-presented spaces and have a strong eye for detail. Confident using systems, checklists, and reporting tools, you're also familiar with rostering, stock control, and safe work practices.
What's In It For You:
This is an exciting opportunity to be part of a purpose-driven brand redefining hospitality. You'll have access to global learning and development through our extensive network, as well as opportunities for growth within one of the world's leading hotel groups. A competitive salary and benefits package, discounted accommodation across our properties globally, and generous leave policies are just a few perks you can look forward to.