Overview
Developer – HRSD, ITSM serves as the subject matter expert in ServiceNow platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.
Location: Brisbane, Australia
Salary range: AUD 108,571- 119,893 (Annual Gross)
Responsibilities
* Serve as a key team member in ServiceNow HRSD support team.
* Work on ServiceNow portal, JavaScript, UI Page.
* Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, reporting, etc.
* Lead effective communication between technical teams and stakeholders.
* Design, develop, troubleshoot, debug, and deploy technical solutions.
* Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outrage, system maintenance, testing, etc.
* Remain current with industry trends to advise, advocate, and implement solutions.
Qualifications
Essential
* Bachelors/master's degree in computer science, Information Systems, or Engineering
* At least 5+ years of experience in ServiceNow HRSD support, enhancements and implementation
* Experience with at least one full cycle implementation of ServiceNow HRSD
* Excellent knowledge and experience in ServiceNow HRSD, Service portal, integration, reporting
* Excellent knowledge and experience in ServiceNow Portal, Javascript, Angular JS, HTML/CSS, etc.
* Proven ability to gather business requirements and translate them into functional and technical solutions
* Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
* Proven ability to maintain focus and work effectively with multiple demands
* Excellent analytical and time management skills
* Excellent communication skills both verbal and written in English
* Strong stakeholder relationship building skills
* Strong project management skills
Preferred
* At least 5+ years of experience in ServiceNow HRSD support, enhancements and implementation
* Strong communication skills, both written and verbal.
* Highly motivated self-driven with a positive attitude.
Additional
* Excellent customer facing skills
* Excellent written and verbal communication skills
* Strong attention to detail and outstanding analytical and problem-solving skills.
EEO and Notices
Infosys does not accept unsolicited resumes from third-party vendors. All recruitment activity must be coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence and performance. Infosys is an equal opportunity employer.
Country: Australia
State / Region / Province: New South Wales, Queensland, Victoria
Work Location: Brisbane, Melbourne, Sydney
Interest Group: Infosys Limited
Skillset: Technology|Infra_ToolAdministration-ITSM|ServiceNow-HRSD
Company: ITL Australia
Role Designation: 2015ASRCON Senior Consultant
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