Add expected salary to your profile for insights.Are You a Problem-Solving Tech Enthusiast? This Role Is for You!Do you get a sense of accomplishment when you resolve complex technical issues? Are you the person who enjoys diagnosing and fixing website problems? If technology puzzles energize you and you feel satisfaction when everything clicks into place after troubleshooting, we want to hear from you!We're seeking a dedicated Web Technical Support Specialist to join our expanding team. You'll serve as the primary technical resource for our website portfolio, supporting both client websites and internal projects. Your day might start with optimizing website performance, then shift to implementing tracking solutions, resolving DNS configurations, or investigating technical anomalies.Flexible Work ArrangementsThis position offers complete remote work flexibility. While you'll need to be available during core business hours, we also offer flexible scheduling options, including a 4-day workweek for better work-life balance or reduced hours.You will require unrestricted full working rights in Australia.Core ResponsibilitiesSupport Desk Management: Serve as the first point of contact for website support inquiries from clients and internal team members.Technical Troubleshooting: Address issues including DNS configuration, website performance, and tracking implementation.Client Communication: Interact directly with clients, ensuring clear communication and exceptional service.WordPress Expertise: Maintain and troubleshoot WordPress websites; additional programming skills are a plus.Analytics Implementation: Configure and maintain tracking systems like Google Analytics and Google Tag Manager.Domain and Hosting Administration: Handle domain registration, hosting setup, and technical environment maintenance.Technical Research: Investigate solutions for unique challenges and implement effective resolutions.Qualifications and AttributesFluent English communication skills, verbal and written.Experience in website development, especially with WordPress.Enthusiasm for technical challenges and ongoing learning.Strong research and problem-solving skills.Self-motivated with ownership of tasks and projects.If you're excited to join a team that values technical skills, initiative, and enthusiasm for web technologies, we encourage you to apply.Required Skills (Essential Qualifications)Effective task management and prioritization.Structured work planning and scheduling.Excellent interpersonal and client relationship skills.Attention to detail.Technical proficiency with eagerness to learn new tools and systems.Self-directed work ethic with minimal supervision.Proactive skill development and problem-solving.About EDGECheck out our social channels if you haven't:23 years of continuous operation.100% Australian-owned and operated.In-house, onshore team.Proven experience with top Australian brands.We have fun but take our profession seriously. Visit us at edgeonline.com.au or watch our video here. Follow us on Instagram.How do your skills match this job?Sign in and update your profile to get insights.Your application will include questions about your right to work in Australia, your experience as a Technical Support Specialist, and your desired salary.Please include any additional relevant details or concerns you have about the job ad.What can I earn as a Technical Support Specialist?
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