Travel Operations Leader
We are seeking a highly skilled and experienced Travel Operations Leader to join our team. As the face of our company, you will be responsible for delivering exceptional customer service, maintaining our fleet of campervans, and overseeing depot operations.
This is an exciting opportunity for a seasoned professional who is passionate about guest services, logistics, and team management. If you are a motivated and results-driven individual with excellent communication skills, we want to hear from you!
* Manage incoming reservations, vehicle check-ins, and check-outs, and coordinate team activities.
* Develop and implement effective training programs for your team, focusing on customer service, operational efficiency, and quality control.
* Maintain our fleet of campervans in top condition, ensuring they are clean, well-maintained, and ready for hire.
* Oversee workforce planning, manage inventory, local suppliers, and cleaning services to optimize operational efficiency.
* Address customer complaints, emergencies, and local issues promptly and professionally, ensuring smooth operations.
* Collaborate with the sales team to prepare and showcase campervans to prospective buyers, driving sales growth and revenue.