Senior Account Manager - Toowoomba page is loaded## Senior Account Manager - Toowoombalocations: Toowoombatime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 13, 2026 (7 days left to apply)job requisition id: JR-10168475## Employment TypePermanent## Closing Date12 May 2026 11:59pm## Job TitleSenior Account Manager - Toowoomba**Job Summary**As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra's revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.## Job DescriptionDay to day, you will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. Your role will be critical in maintaining strong customer relationships that grow TBTC and Telstra's revenue across our business customer portfolios.**About the team** Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.**About the role**We're looking for a driven **Senior** **Account Manager**with a passion for assisting our customers achieve their business and financial goals. You'll be the voice of Telstra, engaging with business customers to uncover needs, offer tailored solutions, and drive meaningful is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.**Work Location:**Toowoomba (On-site)**Key Responsibilities*** Achieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC "Hi-Value" customer segment* Proactively reach out to business customers to identify needs and offer tailored Telstra solutions* Use your natural curiosity and communication skills to create effortless and brilliant customer experiences* Apply your product knowledge to deliver commercially effective solutions that meet customer needs* Influence and negotiate with confidence to overcome objections and secure sales* Collaborate with internal teams to ensure seamless delivery of products and services* Build and manage relationships with key customers* Take ownership of customer issues and follow through to resolution* Contribute to an inclusive and culturally aware team environment**About You*** You thrive in relationship management and love the buzz of hitting and exceeding targets* You're confident and can build rapport quickly with a wide range of customers* You're motivated by KPIs and know how to turn a "maybe" into a "yes"* You're a fast learner who's hungry to grow and take on new challenges* You've worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships**Key Skills Required*** Communication* Customer Engagement* Selling Products & Services* Growth Mindset* ResilienceIf this sounds like the perfect fit, we'd love to hear from you.**Apply now and attach your CV to take the first step toward joining a team that's shaping the future of business tech.**Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.> Explore our teams#J-18808-Ljbffr