* Permanent full-time position in a Global FMCG business
* Hybrid working model 60% in office, 40% WFH
* Dynamic work scope that allows room to grow and apply improvements
At Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together. And we just happen to be the worldwide leader in what we do. We are passionate, ambitious with a desire to learn and grow.
Our Purpose
At the heart of our Australian business we have over 2,500 passionate employees, working closely with our farmers, customers and consumers to produce the finest dairy products in the country. Pillar brands such as Paul's, OAK, Ice Break, Vaalia, Tamar Valley Dairy, Jalna, and President provide Lactalis Australia with a deep national footprint for growth and prosperity. Our brands bring pride to our employees, and we continue to innovate with new products.
About Our Role
We are seeking a dedicated individual to manage and service a portfolio of Distributor, Franchisee, Industrial, and Intercompany accounts, ensuring adherence to Lactalis Australia's standards, policies, and procedures. The successful candidate will deliver consistent, high-quality customer service, maintaining strong relationships while ensuring accounts operate within agreed trading terms.
Responsibilities Include
* Monitor assigned trading accounts and employ effective follow up procedures to ensure that Wholesale/Retail Distributors/Franchisees are kept within trading terms; including collection of overdue accounts.
* Generate and distribute weekly statements and invoices
* Prepare and process Distributor payments in accordance with company procedures and timelines
* Set up and maintain recurring financial entries to ensure accurate and consistent accounting records
* Allocate payments and reconcile accounts as required
* Appropriately assess, seek approval and direct claims to be processed in a timely and efficient manner
* Manage distributor enquiries and resolve account related queries in a timely and professional manner.
* Be able to negotiate with Distributors/Franchisees and adapt to new situations looking to provide a positive outcome
* Facilitate the onboarding and set up of new Distributor accounts, ensuring all required documentation and system configuration are completed
* Follow up pricing, cartage, bulk billing & other issues with other departments as required
* Update weekly and monthly reporting packs with relevant commentary and provide other reports as required.
* Comply with all relevant company policies and guidelines.
The Following Accountabilities Are Common To All Positions
* Complete all tasks and duties as reasonably requested by your leader.
* Pro-actively seek continuous improvement opportunities within the business.
About You
The ideal candidate must hold a Certificate III or similar qualification (or possess equivalent industry experience), with a minimum of 3 years' experience in Credit and system management — preferably within an FMCG environment. Proficiency in SAP and MS365, particularly Excel, is essential.
To be successful in this role, the candidate must demonstrate effective and confident communication skills, strong negotiation capability, and the ability to manage workloads efficiently. They will bring proven analytical skills and meticulous attention to detail, along with the ability to build and maintain productive customer relationships while collaborating effectively with internal teams to achieve shared business objectives.
Our story
Ours is a STORY of a family business created by the Besnier Family in 1933 and is today the worlds' No. 1 dairy company. We are 85,000 loyal team members working across 100 countries and together we create the #LactalisExperience.
Lactalis Australia's iconic and heritage brands are our PASSION, providing quality and nutritious products for all Australians. We are humble, proud and resilient. We care for our employees, land, farmers and consumers, which is our driving purpose to ensure a responsible and sustainable dairy industry.
We take pride in developing our internal talent and encourage entrepreneurship by bringing together pragmatic and tenacious personalities. Our accountability ensures we have ownership within our roles and with our EXPERTISE and dairy "know how", sets us apart.
Lactalis is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role.
We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or ability.
If you are ready to join the #LactalisExperience Apply now!
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