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International & domestic customer service & export officer

Permanent
u&u Recruitment
Customer Services agent
Posted: 29 July
Offer description

Permanent Opportunity to Join One of Australia’s Most Trusted ASX Listed FMCG Brands; Values Driven Business Paving the Way for Better Standards in the Baby Food Industry; and Convenient Dandenong South Location with Opportunity to WFH. Your new Company Your new company is a visionary business with 20 years industry experience, priding themselves on manufacturing Australia’s most trusted & comprehensive infant nutrition products with a focus on organic and clean ingredients. With a global footprint exporting to countries worldwide, you will be partnering with an organisation that is proudly stocked domestically, in all large retail stores where you’d expect to see premium infant products, strongly positioning itself in over 2000 stores Australia – wide. Your new role Reporting to the Head of Import & Export Operations, your new role will see you working Monday to Friday 8.30 – 4.30pm, with work from home options. Your role will see you coordinating export of products to all international export markets, coordinating raw material, and providing sound customer service to international customers, & ANZ - across retailers, wholesalers and consumers. In the pursuit of delivering strong outcomes across the import and export division, your new role will see you; Working diligently to process international customer orders via ERP (SAP); Processing direct to customer orders, sample orders, ESL orders to third party manufacturers, invoicing & refunds as necessary and ensuring EOM activities are completed; Handling customer issues for international & domestic relating to delivery & returns; Reviewing and approving relevant invoices relating to export / domestic services; Strong relationship building capabilities to enhance effective delivery times, operational output and customer experience; Accurately reviewing and managing export documents including sea freight, air freight and alike; and Generating shipment schedules, reports and documents, generation of SOPs ensuring 100% order fulfillment rates. What you need to succeed 5 years proven background in a similar logistics / customer service officer role within the FMCG industry working across both domestic and internal supply chain; Strong capabilities working with ERP (SAP), with capabilities across EDI systems as highly advantageous; Export experience (PRA, EDN, REX, COO) with knowledge of import and export country regulatory requirements; Fluency in Mandarin will be viewed as highly advantageous; Exceptional capabilities across entire MS office suite, particularly excel; and Strong reporting analysis, communication and commitment to timely execution will be essential to the role as the business continues to expand across both local and international markets. What you’ll get in return Work for an all Australian owned business, which prides itself on quality infant products, experiencing continual growth on a global scale; Opportunity to have flexible WFH options, loyalty leave offerings, fitness application memberships, carefully considered maternity leave incentives and more; Permanency, stability and opportunity for succession planning; and Work for a value driven company that prides itself on professionalism, growth, stakeholder engagement and a positive work culture! How to Apply For more information or a confidential discussion please call Lauren Gruescu at u&u on 0422 803 494 quoting reference number 41909. We look forward to receiving your application and assisting you with your job search. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs Please submit your resume in Word format only. SCR-lauren-gruescu

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