We are looking for a friendly and efficient Customer Service Representative to join our team at a busy Chinese takeaway. The ideal candidate will have good communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. You will be the first point of contact for our customers, ensuring that their orders are taken accurately and that they receive good service.
Key Responsibilities:
* Greet customers warmly and provide helpful assistance with menu items, special requests, and dietary preferences
* Take orders by phone, in person, ensuring accuracy and clarity
* Process payments using a variety of methods (cash, credit/debit cards)
* Coordinate with kitchen staff to ensure timely preparation of orders
* Handle customer complaints and resolve any issues professionally and efficiently
* Keep the front of house area clean and organized
* Assist with packing takeaway orders, ensuring they are correct and neatly presented.
Qualifications:
* Previous experience in a customer service role is a plus but not essential
* Ability to multitask and work well under pressure
* A friendly and outgoing personality
* Basic math skills for processing payments
* Availability to work evenings, weekends, and holidays
What We Offer:
* Flexible working hours
* A friendly, team-oriented work environment
To apply, please send your CV to We look forward to hearing from you
Job Type: Casual
Pay: $49,900.00 – $82,501.37 per year
Work Location: In person