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Senior customer experience program manager - japanese speaking

Sydney
Microsoft
Posted: 12 May
Offer description

Responsibilities (Text Only)

You will work closely with cross-organizational teams, analyzing the opportunity pipeline to develop leading indicators that accurately predict business opportunities and expansion challenges.
You will act as a capacity ‘Account Manager’ for all regional capacity opportunities and challenges.
You will become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.
You will synthesize key feedback from customers, partners, and field teams to HQ, aiming to identify sales blockers and implement best practice process improvements to enhance worldwide selling capability and efficiency.
You will contribute to the Field Insights Team’s rhythm of business (RoB) in support of the Integrated Business Planning (IBP) program, gathering key insights for informed planning decisions.
You will develop a localized RoB to drive business efficiencies across all aspects of the Americas supply chain.
You will communicate progress, identify key challenges and opportunities, and facilitate accelerated decision-making.

Qualifications (Text Only)
Required Qualifications:

Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or a related field AND 4+ years of experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management.
Or equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Proven ability to work across business groups, think critically, and act decisively in ambiguous situations.
Fluent Japanese speaker preferred.
BS/BA degree in Computer Science, Engineering, Finance, or a related field; MBA preferred.
2+ years of experience in sales operations and/or direct customer engagement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or a reasonable accommodation due to a disability, please send a request via the Accommodation request form.
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