About Us:
The Queensland Council for LGBTI Health (QC), and 2Spirits are united in a statewide mission to enhance the health and wellbeing of Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl, and Brotherboy people and communities across Queensland.
Since its formation in 1984, QC has been dedicated to delivering peer-led, community-based health services and health promotion initiatives, benefiting from funding from Local, State, and Commonwealth Governments, as well as the invaluable support of volunteers, donors, and broader community members.
2Spirits, since 1996, has been committed to cultivating pathways that foster partnership with agencies and community organisations, with a focus on the health and wellbeing outcomes for Aboriginal and Torres Strait Islander LGBTIQ+ Sistergirl and Brotherboy people.
Together, QC and 2Spirits work to create safe, culturally appropriate, and accessible environments, free from discrimination and stigma, where individuals can make informed health, wellbeing, and lifestyle choices. This partnership is responsive to critical issues such as health, wellbeing, HIV/AIDS, people living with HIV (PLHIV), alcohol and other drugs, as well as youth and ageing within our LGBTIQ+ Sistergirl and Brotherboy and Aboriginal and Torres Strait Islander LGBTIQ+ Sistergirl and Brotherboy communities.
Walking side by side, QC and 2Spirits are committed to strengthening our communities' connectivity; building individual, family and community capacity; and achieving a future where all communities have the support needed to thrive.
Genuine occupational requirement
To perform this role, it is essential that the person is a member of LGBTIQA+ Communities. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.
Further,
Welfare measure exemption (section 104)
Through this role, the person will perform duties that benefit the members of a group of people with an attribute whose welfare the act was designed if the purpose of the act is inconsistent with the Anti-Discrimination Act 1991.
Position Summary:
This position is an integral member of the QC staff team responsible for delivering the care finder (Aged Care Navigation) program that contributes to better outcomes for senior Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy communities in Queensland. Aged Care Navigators will provide specialist and intensive assistance to people within the care finder target population to understand and access aged care services and connect with other relevant supports in the community.
Your team – Communities Team
* Contribution: The Community portfolio encompasses LGBTI Sistergirl and Brotherboy programs that provide information and campaigns, social and peer connection, safer sex resources and a range of other health promotion initiatives, funded through a variety of local, statewide and federal grants with a diversity of reporting requirements. The programs this portfolio oversees includes the Community Visitors Scheme, Care Finders program (supporting seniors to access aged care services), an LGBTI Sistergirl and Brotherboy Information Linkages and Capacity program.
* Key strategies: Our Communities Team works to enhance the Health and Social and Emotional wellbeing of Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl and Brotherboy people in Queensland. We value connection to community and see this as an essential part of how we reach and work with our communities. We work to provide culturally and appropriate access to health promotion, aged care, wellbeing programs, social connection, access points to services that are more vital than ever to achieve the wellbeing outcomes that our communities are entitled to.
Your contribution
* Provide specialist and intensive support to older Lesbian, Gay, Bisexual, Transgender, Intersex people in the North Queensland Primary Health Network (NQPHN) region to enable an improved understanding of and better access to relevant aged care and other community services.
* Nurture networks and connections in the aged care and community sectors in the NQPHN Region as part of the delivery of complementary information and education services for promotion of the program and aged care supports available, including participation in consultations, projects, conferences or and other activities that will enhance the work of the Aged Care Navigator role.
* Collect, maintain, collate and report data as part of key program activities and deliverables.
* Develop and promote awareness of 2Spirits and QC services at community events and outreach activities, raising awareness about available services and support.
* Provide Initial Contact: Serve as the initial point of contact for individuals reaching out via phone, online platforms, or in-person drop-in spaces, offering a warm, affirming and respectful welcome.
* Work with Peers: Collaborate closely with the broader team and volunteers to ensure consistent and coordinated support across all sites, groups, events, activities and platforms.
* Share insights: Provide feedback and insights on common themes, challenges and successes to contribute to continuous improvement in service delivery.
* Champion Needs: Advocate for the needs and rights of LGBTIQA+ Sistergirl and Brotherboy individuals within the context of social determinants of health, ensuring their voices are heard and represented.
* Create Safe Spaces: Establish and maintain safe, non-judgemental environments where individuals can freely express their needs and concerns.
* Respect Diversity: Approach each interaction with a deep understanding of, and respect for, the diverse experiences and identities within the LGBTIQA+ Sistergirl and Brotherboy communities.
* Provide Support: Offer immediate assistance and guidance, helping individuals connect to services, community and available resources.
Selection Criteria: Skills and knowledge for this position
This position requires a passion for supporting an inclusive Aged Care System through effective care finder support resulting in positive outcomes for our Senior Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy community members in Cairns and Yarrabah.
* Relevant tertiary qualifications and/or experience in health, aged care, social services, or community development is highly desirable
* An understanding and commitment to the principles of person-centered and inclusive practice, incorporating cultural sensitivity, trauma-informed, and strength-based approach, to support the care finder target population
* Knowledge and understanding of the ageing process and the impact of social determinants of health upon the care finder target group
* Knowledge of Aged Care legislation and current reforms
* Ability to provide specialist and intensive support to people in the care finder population (senior Australians who need intensive support who could otherwise fall through the gaps) to understand My Aged Care services, be supported through assessments and to access relevant aged care and community services, with a particular focus on regional areas where people are based.
* he ability to build individual agency and increase links with Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Sistergirl and Brotherboy communities and people in the region.
* An understanding of Need Assessments with older Lesbian, Gay, Bisexual, Transgender, Intersex people, including with Aboriginal and/or Torres Strait Islander LGBTI Sistergirl and Brotherboy community members.
* An understanding/experience of the Aged Care Sector, My Aged Care website and support services, including an understanding of navigation/access issues, enablers, and barriers.
* Highly developed interpersonal, communication, networking and negotiation skills and the capacity to build and maintain good working relationships with key stakeholders including paid and unpaid staff, community partners, suppliers and other stakeholders.
* The ability to take initiative and work with limited supervision, but also able to work collaboratively with a diverse team to meet the needs of the organisation/program, community and stakeholders.
* An understanding of and commitment to the role of peers in the delivery of services to our communities and to the values and principles of the organisation.
* Computing skills including competency in web-based systems, Mac and PC based applications and remote working systems, with demonstrated knowledge of clinical systems.
* Experience designing, facilitating and delivering events, and other promotional activities is desirable.
* Desirable knowledge of the latest research and best practice on ageing HIV and LGBTIQ+ Sistergirl and Brotherboy health in the NQPHN region and nationally.
* Experience in connecting individuals with resources related to social determinants of health, including housing, financial support, and legal assistance.
Key Responsibilities:
This position oversees the following key duties and responsibilities:
* Deliver high-quality care finder activities that include information, support, representation and assertive outreach.
* Provide individual and intensive support to clients to ensure they understand and can access relevant aged care, other community-based services and family support where available.
* Support clients (and their loved ones/carers/family) to interact with My Aged Care and relevant assessment and support services.
* Develop trust and rapport with clients to ensure clients' needs are heard, supported and acted upon.
* Provide culturally safe services.
* Attend and actively participate in client discussions, team meetings and project work.
* Identify opportunities and options to promote and support high quality service provision and the best outcomes for clients, their families and staff.
* Explore and establish different ways to effectively engage and build rapport with potential clients.
* Connect with other relevant supports and networks in the community to foster referral pathways.
* Contact and liaise with other care finder services and existing older person support groups in the region.
* Work positively and communicate effectively within a team environment as well as autonomously to achieve service delivery excellence.
* Participate and contribute in Workplace, Health and Safety activities to ensure a safe work environment for clients, staff, visitors and the community.
* Complete written communications with clients and external services as required.
* Collect and record data for reporting, systemic issues and project work.
* Engage in required training essential for the Aged Care Navigator role.
Values Underpinning
The position contributes to our values through:
Transparency: Acting with integrity at all times to ensure client safety and openness in our interactions with clients, families, staff and other agencies.
Innovation: Explore and implement (where possible) new ideas and practices that enhance service delivery to clients.
Respect: Understanding that each client has different needs and lifestyles that requires a respectful, caring and supportive approach to service delivery.
Collaboration: Recognize that our work is client-led and can be enhanced through collaboration with other individuals and services as per the direction of the client and their plans.
For full Position Description (PD), please follow this link:
https://drive.google.com/file/d/1pFEFZLBebAD7l8viPknMI8XmUgf9ydad/view?usp=sharing
Working from Home
This position allows for a mixture of home-based and office-based hours.
How to Apply:
Please submit your resume and cover letter addressing the Selection Criteria to Evie Ryder at ******@qc.org.au by 19 May 2026.