Community Development Manager
We are seeking a skilled and enthusiastic Community Development Manager to join our team. This is an excellent opportunity for someone who is passionate about building and strengthening community, while challenging the status quo to innovate.
About The Role
The Community Development Manager will be responsible for creating a thriving and inclusive environment by managing member relationships, supporting members, and facilitating introductions and relationship-building initiatives. This role requires strong communication skills, the ability to build rapport, and experience in event management and organisation.
Key Responsibilities
* Greet guests from the front desk, consistently delivering excellent customer service.
* Facilitate introductions and relationship-building initiatives for members.
* Have a thorough understanding of all members and companies.
* Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM.
Events
* Lead and coordinate member events in alignment with the brand.
* Facilitate member talks, panel discussions, lunch and learns, and other community events to ensure engagement.
* Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community.
* Assist with setup and pack down of events as required by The Commons events team and Community Manager.
* Auditing and ordering supplies as required.
Facilities Management
* Ensure that the building is fully operational.
* Report maintenance issues and assist with resolution.
* Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms.
* Manage par levels of all stock and inventory and order consumables as required.
* Complete regular audits of storage areas and maintain cleanliness.
* Report cleanliness concerns or requests to cleaners.
Daily Operations
* Adhere to direction from Community Manager and assist with daily scheduling.
* Onboard and off-board all members and companies in the space.
* Maintain accurate internal databases of members, companies, contractors, and suppliers.
* Ensure accuracy of Member Directory.
* Assist with management and reporting of IT tickets.
* Send push notifications as required for events and reminders.
* Set members up on printers and provide basic IT troubleshooting.
* Ensure all empty offices and desks are clean and tidy and ready for new members to occupy.
* Deliver incoming mail to members in a timely manner.
Work Health and Safety
* Ensure compliance with all statutory WHS standards, procedures, and processes, prioritising the safety and well-being of both members, guests, and staff.