Our team of 2000+ people are making a positive difference to over 15,000 older Victorians through aged care services every day. As a respected not‐for‐profit organisation, we're transforming the experience of ageing through collaboration, new ideas and investment in people and services. Joining Benetas Community Health and Care means being part of an organisation with a strong purpose and a proud not‐for‐profit heritage. You'll work alongside passionate professionals who care deeply about their clients and each other, and who are united by a shared goal: empowering people to age positively, safely, and with confidence.
The Role
The Operations Performance and Insights Analyst plays a critical part in enabling data‐driven decision making across Benetas Community Health and Care (CHC). You will be responsible for designing and delivering meaningful reporting, intuitive dashboards, and high‐quality insights that support operational performance, planning, and continuous improvement.
Working collaboratively with key stakeholders, you will translate complex data into clear, actionable insights that help teams understand trends, identify opportunities, and make informed decisions that ultimately improve outcomes for our clients and communities.
* Establish and maintain robust reporting frameworks, dashboards, and analytics that align with business and service priorities
* Develop insightful, accurate, and timely reports to support operational, financial, and workforce decision making
* Analyse data to identify trends, risks, and opportunities, providing detailed and practical insights
* Partner with stakeholders to understand reporting needs and deliver solutions that add real value
* Ensure data accuracy, integrity, and consistency across reporting outputs
* Proactively improve reporting processes and visualisations to enhance clarity and impact
About you
We are seeking an experienced Operations Performance and Insights Manager/Analyst who has led the end‐to‐end design and delivery of reporting and dashboard solutions in a complex service environment.
* Proven experience in the aged care sector, with strong understanding of operational, funding, and compliance‐driven reporting requirements
* Demonstrated ability to build reporting frameworks and dashboards from scratch, including requirements gathering, data modelling, visual design, and rollout
* Advanced capability in tools such as Power BI or Tableau, including data transformation, modelling, and development of intuitive, user‐focused dashboards
* Strong working knowledge of Metabase for analytics, reporting, and insight generation
* Strong analytical mindset with the ability to translate complex datasets into clear, actionable insights for senior stakeholders
* Proven stakeholder engagement skills, with confidence partnering across operational, finance, and technology teams
* High attention to detail, strong data governance mindset, and commitment to continuous improvement
All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.
Why Benetas?
* 6-month opportunity driving an important project
* Based at our Blackburn Home Care Office with free parking, a great team culture and close to the train station + 1 day WFH
* Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
* History of Career Progression – Internal promotions, cross‐departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
* Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person‐centred care. Live your best work/life in an inclusive, people‐centred environment, where our values are deeply lived, your safety and well‐being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Interested in developing a career with Benetas, APPLY NOW! Applications close 31 May 2026.
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