Job Title:
Senior Complex Data Investigator
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Job Description:
As a key member of our team, you will play a crucial role in identifying and mitigating potential risks and vulnerabilities within our network, product or service offerings. Your expertise will be instrumental in helping us achieve our mission to make things better for Australians.
Key Responsibilities:
* Design and automate fraud prevention and detection analytics to assist the Investigations team and coordinate with the business to action alerts in a timely manner.
* Conduct root cause analysis and report on fraud complaint volumes and patterns, identifying opportunities for improvement.
* Automate Fraud Governance Reviews related to On-boarding of Partner stores.
* Assist in crisis management if required and perform thorough, unbiased investigations into larger matters, systemic issues or significant allegations of fraud and misconduct.
* Identify, analyse and prepare investigation evidence for identified incidents and ensure recommendations are assigned ownership and implemented by the business.
Requirements:
* Highly analytical with investigative experience and ability to derive meaningful conclusions from various sources.
* Ability to resolve complex and escalated issues quickly and sensitively.
* Ability to work with discretion and maintain confidentiality at all times.
* Desire to grow into broader roles within Security.
* Resilient and adaptable with the ability to work under pressure and meet tight deadlines.
* Excellent communication skills and an independent thinker.
* Previous experience in Analytics is highly desirable.