The Opportunity
360HR Solutions is partnered with Shinagawa Refractories Australasia, a well-established global manufacturing organisation, to recruit an experienced IT Systems Administrator.
This is a pivotal internal role responsible for the reliability, security and optimisation of the company's IT systems and infrastructure. You'll support day-to-day operations while also contributing to system improvements, infrastructure upgrades and larger technology initiatives across the business.
The Role
Reporting to the Finance Manager & Company Secretary, you will:
* Administer, maintain and optimise enterprise IT systems, infrastructure and applications across the organisation.
* Support and improve core business systems, including ERP platforms critical to operational and financial workflows.
* Ensure Windows Server environments, Office 365 and collaboration tools are secure, stable and well maintained.
* Configure, operate and monitor backup, disaster recovery and redundancy solutions to ensure business continuity.
* Lead and contribute infrastructure input to major internal IT projects, system upgrades and technology refreshes.
* Maintain and enhance SharePoint intranet portals and internal applications.
* Monitor system and network performance, applying patches, upgrades and preventative maintenance.
* Implement and uphold cybersecurity controls, policies and system integrity.
* Provide support for voice, data and communications systems (PABX / VoIP).
* Deliver hands-on helpdesk and end-user support, escalating where required.
* Manage vendors, software licensing, contracts and service providers.
* Produce system reports on usage, incidents, downtime and performance.
About You
* Proven experience in an internal IT Systems Administrator or senior IT support role
* Strong background supporting ERP systems and business-critical applications
* Solid experience across Microsoft environments, including Windows Server and Office 365
* Strong experience coordinating vendors, service providers and software licenses
* Comfortable balancing operational support with project-based work
* Proactive, detail-oriented and confident working autonomously
* Strong communication skills and the ability to translate technical jargon to people with various levels of technical ability.
Why Join Shinagawa?
* Broad ownership of IT systems, not a siloed or purely reactive role
* Opportunity to influence infrastructure strategy and system improvements
* Stable organisation with global presence.
Apply now if you're interested Applications are being considered as they arise.