Restaurant Manager
McDonald's | Full-Time | Level 3 – Fast Food Industry Award 2020
We're looking for an experienced, people-focused Restaurant Manager
to lead one of our McDonald's restaurants and drive outstanding results across
Quality, Service, Cleanliness, Value (QSC&V), sales, people and profit
.
This is a senior leadership role where you'll take full accountability for the performance of the restaurant, lead and develop a high-performing management team, and ensure every customer leaves with a memorable McDonald's experience.
About the Role
As Restaurant Manager, you are the leader of the business. You will:
* Take full accountability for restaurant performance, profitability and results
* Lead, coach and develop your management team to deliver strong outcomes
* Drive exceptional customer experience and food safety standards
* Build sales through local marketing, community connection and operational excellence
* Ensure compliance with safety, security and award requirements
Key Responsibilities
Profit & Business Performance
* Drive restaurant profit and growth through effective budgeting, planning and analysis
* Monitor performance using key metrics and reporting tools
* Conduct weekly department catch-ups and hold leaders accountable to targets
Quality, Service, Cleanliness & Value (QSC&V)
* Lead execution of the Operations PACE cycle and action plans
* Maintain strict compliance with food safety and operational standards
* Coach teams to consistently deliver exceptional customer experiences
Sales & Community
* Build and execute a restaurant business plan focused on growing guest counts
* Implement local store marketing strategies and new business initiatives
* Build strong relationships within the local community to strengthen the brand
People & Leadership
* Lead succession planning and long-term people development
* Coach, mentor and performance-manage managers through regular reviews
* Build effective management rosters aligned to rostering principles and award requirements
* Foster a positive, inclusive and high-performance culture
Safety & Compliance
* Ensure a safe environment for employees and customers
* Investigate incidents and implement corrective actions
* Maintain full compliance with the Fast Food Industry Award 2020
About You
You are a confident, accountable leader who:
* Has strong experience leading large teams in a fast-paced environment
* Is commercially minded and comfortable managing budgets and KPIs
* Leads by example and holds high standards
* Is passionate about developing people and building future leaders
* Thrives on responsibility and ownership of results
Experience in quick service, hospitality or retail leadership is highly regarded.
What We Offer
* A leadership role with real accountability and impact
* Ongoing training and development through McDonald's leadership programs
* Career progression within a global brand
* Supportive ownership and leadership team
* Competitive remuneration aligned to experience
Required Training (completed or willingness to complete)
* First Aid & Fire Training
* Advancing Your Leadership
* Customer Experience, People Performance & Product Quality Courses
* Leading Great Restaurants