$55-$65 per hour + Super
4-month contract
Elizabeth Street, Sydney
Service Desk Analyst | 4-month contract | $73.13 Incl. super
$55-$65 per hour + Super
4-month contract
Elizabeth Street, Sydney
About the Company
This NSW government agency is a major service provider that strives to deliver a more consistent and innovative experience within the development of the New South Wales government.
About the Role
This role is responsible for providing ICT support to the EM Offices, Count Centers, Call Centers, PRT, and Head Office staff for State Election.
Keys
Setup, relocation, and support of end user device hardware such as printers, desktops, laptops, monitors, tablets, smart phones, desk phones, accessories and audio-visual equipment.
Use a ticketing system to log all requests and issues and respond to Service Desk queries in a timely manner
First and second level windows software support and troubleshooting.
Manage hardware and software escalations with vendors.
First and second level support of network and telephony environment.
End user device and venue ICT setup, configuration, and support during Elections.
Software deployment and testing
Provide training to end users and technical peers
Create and update user and technical guides for our Service Desk knowledgebase
Maintain asset databases ensuring they are always up to date
About You
Excellent customer service skills
Positive time management skills
Solid experience within the IT industry
Experience supporting enterprise telephony and network environments
Good understanding of core Microsoft Server operating systems
Demonstrated ability in configuring, troubleshooting, and repairing network hardware.
218.