Key Position Summary
We are seeking an accomplished Hospitality Operations Manager to lead our hotel team.
Main Responsibilities:
* Leading the way – managing guest experiences, team performance and hotel operations
* Responding to guest needs; resolving issues that may arise
* Supervising and supporting colleagues across the operation during busy periods
* Conducting daily departmental briefings and providing input for regular team meetings
* Prioritizing workload and ensuring your team deliver authentic, memorable experiences
* Developing your team's skills to drive results that positively impact on hotel performance
* Having authentic conversations with guests to resolve issues, queries or concerns
* The first point of contact for any critical emergency situations, be responsible for ensuring the safety and security of the hotel guests