About the role
We're launching a new product for our customers and we're looking for a Project Manager with a marketing background to lead the rollout end-to-end on a 3 month contract. This role sits at the intersection of product launch, customer communications, and cross-functional delivery, you'll coordinate stakeholders, manage timelines, and ensure we hit adoption targets.
If you're the type of person who loves turning a plan into action, aligning teams, and running clean launches with measurable outcomes, we'd like to meet you.
What you'll be responsible for:
Own the full implementation plan: scope, milestones, budget, risks, dependencies, and delivery schedule
Coordinate internal teams (Operations, Billing, Sales, Customer Service) and external vendors/partners
Run project meetings: kick-offs, weekly stand-ups, status reporting, stakeholder updates, post-launch reviews
Create and manage implementation runbooks, checklists, and launch readiness gates
Build the go-to-market plan in collaboration with Sales/Customer teams
Develop customer launch communications (email/SMS, website updates, FAQ, sales enablement materials)
Track launch performance and optimise based on data (conversion, uptake, churn indicators, customer feedback)
What you'll bring:
Proven experience as a Project Manager delivering cross-functional launches (product, service, or GTM)
Marketing background is ideal: campaign planning, customer comms, launch messaging, and performance measurement
Excellent planning and documentation skills (timelines, runbooks, reporting)
Confident working with data and metrics to evaluate success and drive improvement
Nice to have:
Experience in utilities, telco, internet products, SaaS, or subscription services
Experience launching white-label products or partner-led offerings
Familiarity with customer onboarding flows, billing processes, and operational readiness planning
Why join us
You'll own a high-impact launch that directly affects customer growth and revenue.
Work with a practical leadership team and make real decisions, fast.
New office on the Sunshine Coast