Customer Service Manager Job Overview
As a Customer Service Manager, you will be the key player in our sales operations. You will manage the main counter, lead a motivated team, and build strong relationships with customers and the local trades community.
Job Description:
We are seeking an experienced sales professional to join our dynamic team as a Customer Service Manager. This role is responsible for managing daily operations at the main sales counter, leading a motivated team, and building strong relationships with customers and the local trades community.
* Oversee daily operations at the main sales counter.
* Set tasks and goals for the sales team.
* Connect with customers to understand their needs and provide tailored solutions.
* Build and maintain relationships within the trades community.
* Coordinate with suppliers and internal departments to ensure smooth operations.
* Monitor sales performance and implement strategies for growth.
* Work closely with management to build sales.
Required Skills and Qualifications:
To be successful in this role, you will need:
* Proven experience in sales big box management, preferably in the tools or trades industry.
* Strong leadership and task management skills.
* Excellent communication and relationship-building abilities.
* Knowledge of various trades and the tools they require.
* A drive to want to help customers.
Benefits:
As a valued member of our team, you will enjoy:
* Competitive wages, with flexible rosters.
* Ongoing product training in market-leading brands.
* Commitment to ongoing job security, development, and growth.
Why Join Us?
We are a proud equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and believe that everyone deserves equal opportunities.
Join us and be part of a team that values teamwork, ownership, and customer satisfaction.