Front Office Supervisor – Kununurra
Location: Cambridge Gulf, Western Australia, Australia.
Company: G'day Group.
About us
G'day Group is the largest park network in Australia, comprising leading tourism brands in Discovery Parks, Resorts and the G'day Rewards loyalty program. We employ over 2,000 people nationwide and provide an amazing customer journey.
The Role
We are seeking a Front Office Supervisor to be the welcoming face of our park. Your duties include but are not limited to:
Providing a high standard of customer service
Processing guest check-ins and check-outs
Using the park booking system to make reservations and manage accounts
Co-ordinating with the Housekeeping team to track readiness of accommodation
Providing guests with information about the property and local areas of interest
Completing day-to-day office administration
Maintaining excellent relationships with the park teams, residents and guests
Supervising front-office staff, including training, rostering and performance monitoring
What we look for
Previous front-office experience within the hospitality industry
Passion for delivering exceptional guest experience
Proficient computer skills, including knowledge of RMS or a comparable reservation booking system
Excellent communication and interpersonal skills
Ability to handle cash transactions accurately
Strong organisational skills and attention to detail
Enthusiastic and positive attitude
Flexibility to work weekends, public holidays and evenings as needed
Current driver's licence
Benefits to you
Accommodation may be provided
Discounted accommodation at over 300 G'day Group holiday parks nationally
Discounts with our G'day Rewards partners
Service recognition awards
Access to the Employee Assistance Program
Internal promotions and opportunities
How to apply
Are you enthusiastic and customer-oriented? Apply now Before receiving a job offer, candidates must consent to a Federal Police clearance.
This role may involve extensive manual handling tasks, including lifting up to 20 kg, kneeling and squatting, handling chemicals and utilising machinery.
The G'day Group acknowledges its responsibility to demonstrate ESG risk factors and sustainability in daily operations. Our five-year ESG strategy focuses on fostering a safe, respectful, inclusive workplace, giving back to communities and protecting the environment.
Seniority level: Mid-Senior level
Employment type: Temporary
Job function: Other
Industry: Travel arrangements
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