Job Opportunity
About the Role:
This is a customer-facing position that requires exceptional interpersonal skills to manage enquiries, resolve issues, and provide after-sales support.
The ideal candidate will have experience in handling end-to-end order management, invoicing, payments, returns, and online portal activity.
You will be responsible for maintaining accurate customer records, supporting inventory and logistics processes, and assisting with reporting and administrative tasks.
In addition, the position includes general office duties such as reception and supply management.
Key Responsibilities:
* Manage customer interactions, complaints, and CRM updates
* Process orders, invoices, payments, returns, and online portal activity
* Support inventory and logistics with stock adjustments, freight tracking, and claims
* Maintain rebate sheets and assist with CRM and inventory reporting
* Perform administrative tasks including data uploads and training support
* Oversee office duties such as supplies, events, and meetings
Strong communication and problem-solving skills are essential for success in this role. The ideal candidate should also have accuracy and attention to detail in order processing and invoicing, proficiency with CRM and inventory management systems, and the ability to manage multiple tasks and prioritise effectively.
What We Offer:
A supportive team environment and opportunities for professional growth and development.
We are looking for a highly motivated and organised individual who can work independently and collaboratively as part of our team.