Are you a customer success expert looking for a new challenge?
About the Role
We're on the hunt for a commercially-minded professional to join our fast-paced, rapidly scaling team. As an Account Manager, you'll be responsible for driving restaurant success on our platform - optimising partner performance, strengthening retention, and contributing to revenue growth.
This isn't your standard AM role - our team consults on pricing strategy, venue performance, and operational improvements that directly impact a venue's bottom line. The right person will bring strong relationship and communication skills, an eye for commercial value, and a willingness to roll up their sleeves in a high-growth startup.
You'll report into a Regional Manager, and work closely with our Sales, Marketing, and Operations teams. Our goal is to empower venues to fill empty seats during off-peak times, and give diners better access to great food at great prices.
* Key Responsibilities:
* Manage a portfolio of restaurants and serve as their trusted advisor
* Use platform data and insights to help venues optimise their performance and maximise revenue
* Guide restaurants through setup, activation, and performance improvement cycles
* Identify and action commercial growth opportunities - including feature adoption, marketing packages, and integrations
* Monitor venue performance and intervene early to support ongoing success
* Provide tailored support and maintain long-term, high-trust relationships
* Collaborate closely with internal teams to share feedback, improve tools, and shape the partner experience
About You
* A natural communicator and relationship builder with a commercial mindset
* Analytical thinker who can read the numbers and turn them into actionable insights
* Comfortable in a fast-moving, high-growth environment where no two days look the same
* Curious about the intersection of food and tech, and excited by building real-world impact
* Proactive, organised, and motivated to own outcomes for your partners
What We Offer
* 1-3 years in an account management, customer success, or sales role
* Experience working to retention or revenue targets
* Excellent verbal and written communication
* A collaborative, team-first attitude
* Ability to work independently and manage time effectively
* A car and licence (this is a field-based role with travel to venues)
* Experience in hospitality, tech, or marketplaces is a bonus
How to Stand Out
Want to stand out from the pack? Submit a short video showcasing your personality, skills, and why you'd be a great fit for this role.