Take the next step in your career with this exciting opportunity within eHealth. Provide customer focussed seamless, end-to-end integration of all of the ICT services necessary to deliver to defined service levels, the enterprise information systems required for clinical and administrative functions across Queensland Health. Ensure the development and maintenance of enterprise systems by providing customer focused and high-level specialist advice and support.
What you'll do
* Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework
* Ensure end to end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, application specialists, vendors and end users
* Provide timely application support activity reports to stakeholders
* Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents.
About you
We are searching for someone who has:
* Demonstrated high level understanding and technical skills in the following:
* Unix/Solaris System Administration including shell/bash scripting
* Database administration and management
* Query writing skills in RDBMS and/or NoSQL
* Scripting and automation
* Application programming experience / Proc and Databasic
* Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change / release and configuration management.
* Demonstrated high level technical expertise evidenced by the ability to provide professional support, advice and solutions.
* Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT environment.
* Well-developed interpersonal, written and oral skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
* Proactively identifies, analyses, and manages risks and produces documentation that reflects analysis, review, and decision-making processes.
* Continuously improves the service offering by understanding business needs and creating enhancements to return ROI.
* Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors, and end users.
* Ability to work within an Agile Team or a Waterfall structure.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
Employee wellbeing & development
* Access to 24/7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
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