About This Role:
We are seeking a skilled Customer Support Specialist to fill this position. As a key contact for our customers, you will be responsible for resolving inquiries and issues in a timely and professional manner.
Main Responsibilities:
* Process customer orders accurately and efficiently
* Investigate and resolve customer concerns
* Liaise with key stakeholders to ensure seamless service delivery to customers
* Complete all reporting requirements on time
* Proactively promote products and services to customers
Requirements:
* 3-5 years of customer support experience
* Excellent verbal and written communication skills
* Proficiency in Microsoft Office applications
* Familiarity with CRM systems
* Strong negotiation and active listening skills
* Proactive learning attitude
What We Offer:
A competitive salary, benefits package, and collaborative work environment.
Key Performance Indicators:
The successful candidate will be expected to meet the following performance targets:
1. Resolve 90% of customer inquiries within 24 hours
2. Reduce average response time by 30%
3. Increase customer satisfaction ratings by 20%