This is a Quality Assurance Analyst, Residential Energy role with Tesla based in Melbourne, VIC, AU Tesla Role Seniority - mid level More about the Quality Assurance Analyst, Residential Energy role at Tesla What To Expect The Quality Assurance Analyst is a part of the Residential Technical Support team and partners with Certified Installers to improve the experience for customers (homeowners and installers). This involves reviewing performance data, identifying root causes and trends (such as training or resource gaps), developing improvement strategies, and managing change. Additional responsibilities include analysing workforce and Certified Installer performance (e.g., productivity, efficiency, and quality) and conducting audits to provide feedback to stakeholders. The role requires a passion for driving multi-disciplinary projects and an exceptional ability to unite teams for impactful results. You must be highly detail-oriented, skilled at identifying barriers, decoupling risks from critical paths, and driving cross-functional teams to execute quickly and at high quality. You will assess project opportunities and challenges, translate complex information into clear messages, and ensure effective documentation and communication across teams. What You'll Do Analyse customer survey data to categorise symptoms, identify root causes and provide recommendations to enhance the overall customer experience Liaise with global teams for categorisation of customer experience issues, including tools and methodologies for auditing feedback, contributing to training content Perform call monitoring and assessments of the call center interactions to implement quality management processes Review service tickets and intervene with responsible teams to ensure prompt resolution of customer escalations. Track performance metrics and workforce productivity, prioritise critical issues, and lead continuous improvement initiatives with cross-functional teams. Collaborate regularly with Certified Installers; conduct site visits to ensure high-quality installations for end users, understand field challenges, and drive resolutions. What You'll Bring Bachelor’s degree in Engineering, Business, or equivalent experience in Solar/Home Storage Installation Proven experience in quality assurance, including conducting audits, implementing quality management processes, and driving continuous improvement in technical or customer-facing environments (e.g., energy, solar, or technical support) Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions. Ability to lead cross-functional projects, involving both technical and non-technical stakeholders, and drive tangible impact Expertise in Root Cause Analysis (RCA), Six Sigma, auditing, implementing change, and change management Highly organised, self-driven, and reliable, with strong attention to detail and follow-through on tasks; structured and professional written and verbal communication skills. Proficiency in Excel and strong data analytics skills Willingness and ability to travel as required Preferred Qualifications Technical understanding of solar systems, energy storage systems, electrical code, and electrical theory. Experience and understanding of customer service, technical support, and engineering environments., Tesla Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Tesla team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Analysing customer survey data Liaising with global teams Conducting audits Key Strengths ✅ Quality assurance expertise Analytical skills Project management ☀️ Technical understanding of solar systems Customer service experience Data analytics proficiency Why Tesla is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Tesla not with Hatch.