Job Description
As a Department Supervisor, you will lead your team to provide exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising & visual standards and sales results within your department.
You will be responsible for:
* Model exceptional customer service, every customer, every time
* Support and guide team to deliver exceptional service and a 'service over task' environment
* Actively gain, maintain and share product & brand knowledge for your department
* Support management team to improve financial performance within your department
* Work with back of house team to ensure product availability
* Uphold company standards and deliver store visual excellence
Required Skills and Qualifications
We are looking for:
* 2-3 years' experience within retail or like industry
* Passion for creating an amazing service experience and culture for our customers
* Proven track record in driving and exceeding set KPI's and communicating well with all stakeholders
* Excellent time management skills to ensure daily priorities are executed in a timely manner
Benefits
You will receive:
* Opportunity to work with some of the best product and biggest sports fashion brands in the market
* Referral bonus scheme
* Training and development to evolve and shape your career
* Opportunity to progress across all areas of the business including Retail, Support Office, and our Distribution Centre
* Staff discount
* Access to our Employee Assistance Program & Mental Health champions
* Paid parental leave for full-time employees
At JD Sports, we value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated.