Senior Customer Service Manager
We are seeking a seasoned leader to drive the delivery of exceptional customer service across our Northern region. As Senior Customer Service Manager, you will be responsible for overseeing the operations of multiple customer service sites, ensuring that performance standards are consistently met and service excellence is maintained.
Key Responsibilities
* Develop and implement strategic plans to support integrated service delivery across the region.
* Manage budgets and resources to deliver agreed regional outcomes in alignment with departmental priorities.
* Build and maintain effective relationships with internal and external stakeholders to support community-focused service delivery.
* Collaborate with the Customer Service Operations Leadership team to ensure consistency in service delivery policies, processes, and performance across the state.
* Champion workplace health and safety, employee wellbeing, and compliance with relevant legislation and departmental policies.
About You
To succeed in this role, you will need to demonstrate:
* Leadership: Proven ability to lead multidisciplinary teams in a complex service environment.
* Management: Experience supervising diverse teams delivering high-volume, multichannel customer services.
* Change Management: Capability to lead staff through transitions and embed new practices effectively.
* Customer Service: Strong interpersonal skills and experience managing challenging customer interactions.
* Business/Financial Acumen: Ability to develop and manage business and financial plans within a customer-focused framework.
What We Offer
* A competitive remuneration package including employer superannuation contributions.
* Five weeks annual leave and annual leave loading.
* Learning and development opportunities.
* Access to study assistance programs.
* Wellness Program.
* Employee Assistance Program.