Job description:
Be the floor leader who brings the authentic Casa Nova experience to life every shift.
Casa Nova Italian is a warm, growth-focused Italian restaurant group where you can create, belong and become as you develop your leadership career across multiple NSW venues. We're known for great service, quality food and wine, and genuine hospitality.
THE OPPORTUNITY
As Floor Supervisor, you are the heartbeat of daily operations – the vital bridge between management and the front-line team. You lead the floor in real time, uphold our service standards, and protect our culture when the Manager is not in the room. Whether you're an experienced supervisor ready for a fresh challenge, or a confident section waiter ready to step up, this is the perfect next step in your hospitality career.
Key Responsibilities
* Lead pre-shift briefings to align the team on specials, focus areas and service goals.
* Manage flow of the dining room – seating, waitlists and sections – to keep service efficient without losing warmth.
* Deliver exceptional guest experience: greet, check in, and resolve complaints with confidence and care.
* Coach and support waitstaff and runners during busy shifts, giving clear direction and constructive feedback.
* Maintain high standards of presentation for tables, uniforms, food and drinks.
* Work closely with the kitchen and bar to keep service smooth, accurate and on time.
* Ensure RSA, food safety, opening/closing and cleaning checklists are completed every shift.
WHAT WE OFFER
* Competitive salary
$55,000–$65,000 + tips, staff meals, drinks and generous discount.
* Great work-life balance
* Social and community
– regular team events, staff picnics and activities that build a family-style environment.
* Supportive team culture
where ideas matter, leaders listen, and you belong.
* Real career development
– structured training, courses and clear pathways to Assistant Manager / Restaurant Manager roles across our venues.
* Opportunities for career growth across the group
* Stable full-time, permanent role
with predictable rosters – no last-minute chaos.
ABOUT YOU
* Valid working rights and RSA certificate
* Proven restaurant or bar experience (supervisory experience highly regarded)
* Confident leading a team and delegating tasks
* Service-excellence mindset – you refuse to compromise on standards and see every interaction as a chance to build community.
* Proven ability to coach and support a team during busy shifts.
* Comfortable using hospitality systems (POS, reservations, Deputy/rostering, etc.).
Why Casa Nova?
Your success is our success. We invest in you, not just the position – offering stability, genuine pathways from entry-level to manager, and mentorship that helps you succeed. Join our passionate team creating memorable Italian dining experiences in a supportive environment with clear growth opportunities.
Casa Nova Italian – create, belong and become with us.
Apply Now
Submit your resume and a brief cover letter telling us why you love Italian hospitality and what you're looking for in your next role. Shortlisted candidates will be contacted within 5 business days.
Job Types: Full-time, Permanent
Benefits:
* Employee discount
* Free drinks
* Free food
* Professional development assistance
* Salary packaging
Experience:
* Restaurant: 1 year (Required)
Licence/Certification:
* RSA (Required)
Work Authorisation:
* Australia (Required)