Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities
* Support Store Manager in training, coaching, and developing store associates.
* Foster effective communication across all team members.
* Lead by example in providing outstanding customer service.
* Assist in recruiting, hiring, and onboarding new team members.
* Drive sales performance through team motivation and leadership.
* Execute operational procedures including opening/closing protocols.
* Manage inventory control and stockroom organization.
* Oversee accurate processing of shipments and merchandise flow.
* Monitor and maintain shrink prevention measures.
* Ensure store meets visual merchandising standards.
* Create an engaging shopping environment.
* Resolve customer concerns professionally and efficiently.
* Maintain store appearance and cleanliness.
* Lead team in delivering personalized service.
* Support payroll management and scheduling.
* Maintain accurate financial records and reports.
* Ensure compliance with company policies and procedures.
* Assist with loss prevention initiatives.
Required Qualifications
* 2+ years retail management experience.
* Strong problem-solving and decision-making abilities.
* Excellent interpersonal and communication skills.
* Demonstrated leadership capabilities.
* Passion for retail and fashion.
* Ability to work in a fast‐paced environment.
* Flexible availability including evenings, weekends, and holidays.
* Physical ability to perform tasks like standing, lifting, and moving merchandise.
* Embodiment of company values and culture.
* Maintain professional appearance and attitude.
* Act as a brand ambassador both in‐store and in the community.
* Stay current with fashion trends and product knowledge.
Location: Retail Assistant Store Manager – Great Mall Hawthorn, Australia
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