Base pay range
A$115.00/hr - A$130.00/hr
Job Overview
This Federal department aims to enable access to quality skills, training, and employment to support Australians in finding secure work within fair, productive, and safe workplaces. It supports individuals, businesses, and the nation to prosper.
The department seeks an experienced Service Designer to improve the services provided to the community and staff.
Key Responsibilities
* Lead and plan end-to-end service design engagements within a multidisciplinary team.
* Collaborate with end users, subject matter experts, and data to design comprehensive solutions across channels, services, and products.
* Develop and articulate service blueprints and design artifacts to meet user, business, and government needs.
* Translate service blueprints into work packages for delivery teams, supporting project managers and delivery leads.
* Identify opportunities to reuse existing capabilities and platforms, understanding project dependencies.
* Plan and conduct user research and usability testing to ensure effectiveness of solutions.
* Assist IT delivery teams in understanding what needs to be built for service deployment.
* Define metrics to evaluate impact and support data-driven iterations.
* Perform additional duties as directed by the supervisor and participate in performance discussions.
Key Selection Criteria
* Experience as a service designer in a medium to large enterprise, delivering design and research activities, including service blueprints.
* Proven success working within an agile multidisciplinary team to define user and service experiences.
* Experience managing projects at various stages of the delivery lifecycle, adapting design approaches as needed.
* Strong stakeholder relationship skills, including effective communication with senior management.
* Existing AGSVA Security Clearance is highly regarded.
What's on Offer
* Initial contract until 31 October 2026 with two 12-month extension options.
* Work with a highly regarded Federal Government Department.
* Hybrid working arrangements available.
* Opportunity to obtain an AGSVA Baseline Security Clearance.
This role is open to Australian citizens only. Candidates with existing Baseline Security Clearances are highly desirable.
Calleo is an equal opportunity employer, encouraging applications from all including Aboriginal and Torres Strait Islander peoples.
Additional Information
Follow Calleo on LinkedIn and visit our website to stay updated on current vacancies: www.calleo.com.au
Job Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Information Technology
* Industry: Government Administration
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