About the Role:
We are seeking a seasoned expert in Oracle CRM Application Support to collaborate closely with business stakeholders and IT teams.
This role is ideal for a functional analyst and application administrator who can hit the ground running and bring deep expertise in the Oracle CX Cloud suite, particularly the Oracle Service Cloud (RightNow) platform.
The successful candidate will deliver functional solutions, maintain data integrity, and ensure optimal system performance.
Key Responsibilities:
* Configure, administer, and support Oracle CX Cloud applications with a strong focus on Oracle Service Cloud (RightNow).
* Engage with business users to gather and refine evolving requirements and translate them into functional technical solutions.
* Perform hands-on data work including analysis, quality checks, and reporting.
* Contribute to the integration of CRM platforms within a larger ecosystem.
* Provide clear documentation, support change management, and deliver system improvements.
* Assist in mentoring junior technical team members.
* Manage tasks effectively, demonstrating strong time management and autonomy.
Required Skills and Qualifications:
* Extensive experience in functional analysis, configuration, and support of complex CRM solutions-particularly Oracle Service Cloud (RightNow).
* Proven experience in large, highly integrated environments.
* Strong data management skills including analysis, data quality, and reporting.
* Ability to understand business perspectives and respond to changing requirements with well-designed solutions.
* Excellent communication skills with the ability to collaborate across teams and engage stakeholders.
* Ability to work independently and productively in a cross-functional team.
Benefits:
Paxus values diversity and welcomes applications from individuals with diverse backgrounds and experiences. If you require an adjustment to the recruitment process, please contact us.
Opportunity:
To be considered for this role, click the 'apply' button or contact us for more information about this opportunity.