Relocation Specialist
* This role requires a high level of professionalism and the ability to provide exceptional customer service to ADF members and their families.
About this opportunity:
* The Case Manager will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia.
* The team strives to ensure that all ADF Members experience a superior relocation, with a focus on delivering a high-quality end-to-end relocation experience through world-class case management, policy compliance, advocacy, and escalation resolution.
Your responsibilities will include:
* Delivering a high-quality end-to-end relocation experience to relocating ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.
* Expectation management ensuring members and their families understand service scope and the relocation life cycle.
* Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
* Responding to routine telephone and email enquiries.
About you:
* Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel).
* The ability to interpret policy and legislation.
* Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
* Strong attention to detail & time management skills.
* Proficiency in all Microsoft applications.
* Mandatory: Must be an Australian Citizen or Permanent Resident.
Benefits:
* Flexible work options available.
* Supportive team environment.
* Full training provided.
* Office location: close to public transport.
We're looking for someone who is passionate about providing excellent customer service and has strong case management skills. If you're interested in this role, please don't hesitate to apply.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Transportation, Logistics, Supply Chain and Storage
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