Neuropsychology Administrator
Go back University Hospitals Sussex NHS Foundation Trust (279)
The closing date is 10 February6strong>
The role of a Neuropsychology Administrator is to provide an efficient and high quality administration service for the Neuropsychology team.
Utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets.
The administrator will not only need to work alone and use their own initiative but also as part of a Multi‐Disciplinary team (MDT) of administration, Nursing and medical colleagues across the Neurology division on all University Hospital Sussex sites. It may therefore be necessary to ask the post holder to work on another site when the service demands this. The administrator must ensure patients are accurately registered and processed on the appropriate systems.
Main duties of the job
* Request appointments for patients as required.
* Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.
* Good knowledge & appropriate use of computer‐based systems to enter/retrieve patient information, schedule appointments, and maintain databases. These include ICE, Panda, Careflow, Microsoft Office programmes.
* Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.
* Work in close conjunction with the Neuropsychology Team to review working practices, identify and propose new improved ways of working and find solutions to problems.
* Ensure confidentiality is always maintained and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Job responsibilities
* Communication: Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English. Provide and receive complicated and sensitive information and give explanations and instructions clearly and concisely where barriers to communication may exist. Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic. Act as a first point of contact for the service.
* Service Delivery and Improvement: Request appointments for patients as required. Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology. Good knowledge & appropriate use of computer‐based systems to enter/retrieve patient information, schedule appointments, and maintain databases. Monitor and maintain appropriate levels of stationery and order as and when necessary, informing the ward manager of any potential problems in good time. Maintain health and safety in the department and report all incidents and accidents to the Team Manager as soon as possible, in accordance with departmental and trust policy. Operate office equipment including photocopying, printing, Report and follow up faults with IT when required. Support the Service Improvement program including QSI (Quality Standard for Imaging) taking active participation in data collection, process mapping and meetings as required. To regularly review the service provided, ensuring it is both appropriate and of a high quality. Adopt and implement agreed service development in line with Directorate and Trust objectives.
* Ensure confidentiality is always maintained and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.
Learning and development
Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager. Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Person Specification
* Detailed knowledge of the NHS, acquired through diploma or equivalent experience or training
* Able to use a range of Microsoft products e.g. Word, Excel, Powerpoint
* Ability to plan, organise and prioritise own workloads.
* Knowledge and understanding of NHS structure and organisation.
* Experience of working with senior clinical and management staff.
* Knowledge of the 18 week operating standard
Equality, Diversity and Inclusion
* Evidence of having championed diversity in previous roles (as appropriate to role)
* Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Royal Sussex County Hospital (Louisa Martindale Building)
Royal Sussex County Hospital (Louisa Martindale Building)
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