Mortgage Broker Assistant/ Administrator
Henley Home Loans is an established and Multi-Award Winning Boutique Brokerage dedicated to providing unparalleled finance solutions to Australians.
Established in 2002 on the principles of excellence, customer service and building lasting relationships, Henley Home Loans fosters a collaborative and team-oriented environment where employee development and career growth are paramount. Our high-performance culture celebrates successes and emphasises a positive attitude towards achieving goals. With a focus on client satisfaction and seamless experiences, we provide all the state-of-the-art technology that you need to succeed.
About the Role
This is a full-time on-site role. As a Mortgage Broker Assistant/ Administrator, you will use state of the art technology to assist our brokers with loan applications from end to end. You will liaise with our brokers, banks and clients to ensure an excellent customer experience every time whilst servicing our existng clients.
Tasks and Responsibilities
* Operating the reception desk
* Managing Appointments and the office diary
* Data Entry
* Assisting with loan applications from end to end
* Servicing Existing Customers
* Letters and emails
* Scanning and Filing
* Managing our CRM to ensure efficient workflow
* Liaising with the brokers, bank and clients
* Updating clients
* Chasing outstanding documents
To be successful in this role you will need:
* Minimum 1-2 years of administration experience
* Minimum 1-2 years of customer service experience
* Prior experience in mortgage broking, banking, or financial services is preferred but not essential
* Excellent communication and customer service skills
* Excellent computer skills
* To be reliable and punctual
* To be a happy, healthy and motivated person
* Good time management skills
* Attention to detail
* Good phone skills
* A 'can do' positive attitude
* Australian citizenship or permanent residency status
* Proficiency in MS Office and Outlook, (CRM knowledge an advantage)
* To handle multiple files efficiently while working to deadlines
Hours of work: Monday to Friday 9:00am to 5:00pm
Applications close Sunday 11th Janauary 2026
If you are interested in this position, please send us your resume and cover letter via Seek.
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