Sea Freight Query Operator, Perth
In this role, you will be responsible for ensuring the effective management of our sea freight query channel. You will monitor and maintain an up-to-date record of job notes, job changes, client requests, and query responses in relation to sea cargo.
You will liaise across various departments as well as with drivers when resolving queries and provide assistance to dispatch by allocating jobs to drivers in a manner that is efficient and cost-effective.
This role requires strong communication skills, attention to detail, organization skills, ability to multitask, good understanding of geographical suburbs in and around Perth, and strong computer knowledge.
You will also have the opportunity to master different technologies, problem-solve, and work at pace under pressure while maintaining a high level of motivation and energy to achieve outstanding customer experience results.
The ideal candidate will have previous experience working within the transport industry in a similar role, experience working with Sea Freight, and a strong focus on achieving exceptional customer service outcomes.
The successful candidate will be given the opportunity to progress their career and work in a challenging and dynamic environment where they can develop their skills and expertise in logistics and transportation.