Overview
Customer Support Agent (Remote | Full Time | Weekend Availability Required). Full-Time | Remote | Intermediate Level | Australia
Help Health Professionals Thrive - One Conversation at a Time
At Zanda, we build software that helps health professionals around the world run smooth, effective practices and deliver better care. We’re looking for an experienced Customer Support Agent who is a problem-solver, communicator, and trusted guide. You’ll support customers with empathy, accuracy, and efficiency, handling more complex cases with confidence. Whether you’re troubleshooting a technical issue, running a product demo, or helping refine our support resources, your focus is on helping people feel confident and capable using our platform. This is a remote, full-time role with regular weekend coverage, where you’ll bring proven experience in customer support and take on more independence, responsibility, and opportunity to contribute to team improvements.
What You’ll Be Doing
- Customer Support Excellence - Handle inquiries via email, chat, phone, and video with professionalism and empathy
- Onboarding & Demos - Run product walkthroughs and onboarding sessions, tailoring guidance to customer needs
- Troubleshooting - Take ownership of technical and workflow issues, investigating and resolving them or escalating when necessary
- Knowledge Building - Contribute to help docs, saved replies, and internal processes to improve self-service and team efficiency
- Collaboration - Partner with Product and Engineering to surface bugs, share feedback, and advocate for customer needs
- Team Contribution - Share insights, support newer teammates, and model reliability and best practices
What You’ll Bring to the Team
We’re looking for someone who combines experience with curiosity and drive
- Experience - 2-3 years in customer support, SaaS, or technical troubleshooting roles
- People Skills - Calm, empathetic, and skilled, even under pressure
- Communication - Excellent written and verbal English; transparent, friendly, and adaptable
- Proven Quick Learner - Ability to quickly master new tools and processes, with SaaS platform intricacies
- Problem-Solving - Strong ability to diagnose and resolve technical issues
- Ownership - Reliable, proactive, and able to work independently in a remote-first environment
- Team Values - Collaborative and generous with knowledge-sharing; a steady presence for customers and colleagues
- Growth Mindset - Open to feedback, eager to learn, and adaptable to change
Bonus Points If You Have
- Experience supporting healthcare or healthtech customers
- Exposure to SaaS startups or high-growth environments
- Prior experience with live chat, weekend coverage, or mentoring newer teammates
Who You Are
- Follows through - you do what you say you’ll do
- Asks thoughtful questions and digs into the “why”
- Enjoys helping others and takes pride in dependable, high-quality support
- Brings positive energy and curiosity to your team and your day
Why You’ll Love Working With Us
Work from Anywhere — We’ve been a fully distributed team from the start. Flexibility & Autonomy — We care about outcomes, not clock-watching. Generous Paid Time Off — We offer paid time off and encourage taking it. High Trust, Results Driven — No pointless meetings or rigid hierarchies. Growth & Innovation — You’ll be encouraged to experiment and bring bold ideas. Inspiring Teammates — You’ll work with passionate, curious people across time zones. Collaboration is how we win. Meaningful Impact — Our work helps health professionals spend less time on admin and more time helping patients. Competitive Pay — We hire the best people wherever they are, and value their contributions.
About Zanda
Zanda is a fast-growing, globally loved practice management platform that helps health professionals run smooth, efficient practices and spend more time caring for their patients. We’re used by thousands of clinics across Australia, New Zealand, the UK, the US, and Canada. Our mission is simple: make health practice management easy and enjoyable. We seek brilliant, passionate people who are excited by innovation and thrive in fast-moving environments. This is a globally distributed team that moves fast and thinks big, while delivering work with real impact. Our values are Growth, Reliability, Impact, and Teamwork.
This is an exciting time to join Zanda. We’re self-funded, scaling quickly, and building something that truly changes lives. If you’re ready to grow your career while making a meaningful difference, we’d love to hear from you. See more information about Careers at Zanda here. Zanda collects and processes your personal data for employment candidate applications and recruitment-related activities. For details, please refer to the Zanda Health Privacy Policy.
Apply For This Job
If you would like to apply for this position, please fill in the information below and submit it to us for consideration.
- First Name(s) *
- Last Name *
- Email Address *
- Country where you currently reside / plan to work from
- Level of experience providing software support
- Briefly outline what good customer service looks like to you
- A brief outline how you would assist a family member updating their browser (Google Chrome)
- What you think is the biggest challenge in customer success
- Please share your salary expectation (and currency)
- Are you available to work on weekends?
- Are you legally entitled to work in Australia?
- Your résumé and a short note about you
- Attach Resume / CV here
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📌 Customer Support Agent (Remote | Full Time | Weekend Availability Required)
🏢 Zanda Health Pty
📍 Newcastle