Join us to deliver exceptional front-line service as a welcoming and safe environment for all visitors.
This role is an exciting opportunity for someone who enjoys working with people, values community connection, and thrives in dynamic public environments.
* Temporary, part-time opportunity
* 17.5 hours a week
* $85,415 to $96,138 pro-rata + 12% superannuation
Synopsis
* Temporary, part-time opportunity
* 17.5 hours a week
* $85,415 to $96,138 pro-rata + 12% superannuation
About the Role
We are seeking a proactive and customer-focused Concierge to join our team. This role plays a vital part in ensuring a welcoming and safe environment for all visitors.
Under the guidance of the Team Leader, you will provide high-quality front-line service, responding to directional and informational enquiries, and supporting users in accessing our spaces and services.
You'll also play a key role in maintaining safety and security across library sites—observing activity, proactively engaging with patrons, assessing potential risks, and actioning appropriate safety protocols.
In addition, the role supports facilities management and the smooth operation of library venues, including managing room and space bookings.
The position requires strong emotional maturity, sound critical thinking, and excellent interpersonal skills to create a welcoming and secure environment for all.
This is a permanent part-time, 17.5 hours per week role however we do require someone that is able to work additional rostered overtime shifts over weekends as the libraries are open 7 days a week.
The position is located at naarm ngarrgu Library, but the candidate will need to be willing to work across any of our sites depending on operational requirements.
Key Requirements:
* Appropriate qualifications such as Certificate III in Security Operations or equivalent, and/or two years of relevant experience.
* Hold and maintain a valid Victorian Private Security Licence, or willingness to obtain one.
* Highly developed written and oral communication skills, excellent telephone manner and ability to listen effectively, and excellent interpersonal skills when dealing with internal and external customers.
* Ability to effectively manage multiple priorities within a high-volume environment.
* Proven ability to de-escalate challenging situations through verbal and nonverbal cues.
* Knowledge and experience working with Health and Safety, OHS and building management systems.
* Desirable - experience in security services, social or human services.
What We Offer:
* Attractive remuneration and benefits package
* Career development support and opportunities to learn new skills within a creative and exciting environment
* Multiple casual opportunities available to work in our beautiful Melbourne City Libraries
* A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents